Shift has evolved.

Shift Auckland is now Digital Arts Network.

Read the Media Release

User Experience Strategist

Join an awesome team driving the design of amazing user experiences for NZ's most interesting, progressive and complex organisations.

In this role you'll apply your diverse UX skills to a range of projects and domains, helping our clients to deliver useful and usable experiences to their users, staff, visitors and constituents across digital channels and devices.

You will be able to demonstrate experience in user research and digital strategy as well as translating this knowledge into digital product design, information architecture and interaction design. Experience in content strategy would be desirable. You'll be happy moving between big picture strategy and the intimate details of design and technical implementation. You'll be adept at analysing data from a range of qualitative and quantitative sources, and guiding the development of user and stakeholder research and engagement programs. You'll be comfortable leaping into the unknown and coming out the other side with a clear rationale and vision for what is needed, as well as strategies for how you'll test those assumptions and proposals. You'll enjoy developing this vision with your team and clients, and keeping us all orientated towards these goals throughout the project, from initial discovery through concepting, solution and delivery phases and beyond.

You will be a confident speaker and communicator, articulate about your decisions and recommendations, and comfortable facilitating. This role is client-facing and you'll be working with some of the most interesting organisations in NZ. You'll be creating documents that need to be well structured and written to provoke discussion and action.

Digital Arts offers many learning opportunities. Perhaps you'd like the opportunity to conduct different forms of user research - we use methods from contextual interviews to street intercepts and co-design workshops. Or you want to increase your experience working directly with business and technology stakeholders to facilitate their alignment around a project vision. You might be learning to be leaner, whether it be through scamps and paper prototypes or code prototyping.


  • Comfort and experience with a range of existing and emerging UX and digital product design tools and techniques, including user research
  • Experience facilitating workshops and alignment activities
  • Experience with the processes of sketching, conceptual design, wireframing and prototyping and usability testing
  • A passion for delivering high-quality work
  • An enthusiasm for the speed and quality achieved through great collaboration with team members and clients
  • A willingness to experiment and try new techniques and project approaches


  • A relaxed, cross disciplinary team environment where everyone's expertise is valued
  • Challenging, large scale, high profile clients and projects
  • An opportunity to apply, share and grow your UX expertise
  • A commitment to ongoing progressional development and learning
  • Collaborative long term partnerships with great clients from sectors such as banking, museums, insurance, tourism and local and central government.
  • Great work benefits: subsidised health insurance, birthday leave.
  • Great environment: heritage building, in a convenient central city location.

Like the sound of this job?

Apply now